Effective Date: [January 16, 2026]

At LINDA DOW LLC (operating online at prismatic.surf), we strive for your complete satisfaction with every purchase. This policy details our procedures for returns and refunds.

1. Eligibility for Returns

You may request a return within 30 days of the item’s delivery date, provided that:

• The item is unused, in its original condition, and includes all tags and packaging.

• The item is defective, damaged during shipping, or you received an incorrect item.

• Proof of purchase (order number) is provided.

Non-Returnable Items:

• Digital downloads or software licenses.

• Custom-made or personalized items (unless defective).

• Items specifically marked as “Final Sale” or on clearance.

2. The Refund Process

1. Contact Us: Initiate a return by emailing support@prismatic.surf with your order number, reason for return, and photos if applicable (e.g., damage).

2. Return Authorization: Our support team will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return shipping address.

3. Ship Item Back: Securely package the item in its original packaging (or equivalent) and ship it to the provided address. We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

4. Inspection & Processing: Once received, we will inspect the item.

5. Refund Issuance: Upon approval of the return condition:

   • Refunds will be issued to the original payment method used for the purchase.

   • Please allow 3-7 business days for the refund to appear in your account after processing. The timing depends on your bank or card issuer.

3. Non-Refundable Situations

We cannot issue refunds for:

• Returns initiated after 30 days from the delivery date.

• Items showing signs of use, damage by the customer, or missing original packaging/tags.

• Final sale, clearance items, or discounted bundles (unless defective).

• Original shipping and handling fees (unless the return is due to our error).

• Any item not in its original condition or damaged due to misuse.

4. How to Initiate a Return

To start a return, please contact our customer support team:

• Email: support@prismatic.surf

• Include in your email:

  • Your Order Number

  • The Reason for the return

  • Photos of the item (if applicable, e.g., for damage or defects)

Our Contact Information:

• Company: LINDA DOW LLC

• Website: prismatic.surf

• Support Email: support@prismatic.surf

• Phone: +1 (810) 815-8988

• Mailing Address: 707 ROMINE AVE, MCKEESPORT PA 15132, USA